Defender Direct was ranked by the Indianapolis Business Journal as the second-fastest growing private company in Indianapolis in 2008. Defender Direct installs and services satellite-TV and home security systems. The company is the nation’s largest ADT dealer and a top five dealer in the country for GE and Dish Network. Founded in 1998 as a local security systems distributor, the company has grown into a 40-state distributorship for many technology brands and a provider of customer service operations ranging from sales to home system installation.
The company required efficient solutions when it recently moved its headquarters. Relocation Strategies, Inc. coordinated the move into a new 20,000 square foot space. A complete furniture inventory by RSI determined that new furniture was in order. RSI collected and analyzed all furniture bids, while also bidding data cabling.
Of paramount importance in such a vast space was sound masking, which especially allowed the company’s call center to operate more productively. Better acoustics contributed to the call center’s increased efficiency.
“Relocation Strategies found ways to get our new headquarters build out completed quickly and saved us money in the process. When we moved to our new location, the execution was flawless and we had no business down time.”
John Corliss, Chief Operating Officer Defender Direct
www.DefenderDirect.com
